Frequently Asked Questions

The time it takes to repair a window depends on the type and extent of damage. Repairing fogged double-pane windows or fixing seals generally takes 1-2 business days. Delux Window & Glass has a similar turnaround time for non-tempered units at 1-2 days. More complex windows, such as a new retrofit window or patio door frames, can take 3-4 weeks.

As a proud manufacturer of our own dual-pane and single-pane units in our advanced glass shop, we can offer residential window glass repair services with some of the fastest turnaround times in Las Vegas. From measurement to installation, we strive to deliver fast glass repair services for all of Las Vegas.

Any broken or cracked window glass must be replaced with a new dual-pane or single-pane window. Contrary to popular belief, there is no option to repair a cracked window. Delux Window and Glass offers quick and affordable glass replacement services, ensuring high-quality results for your home. As a local glass shop, we specialize in replacing residential glass, providing fast and reliable solutions for all your window glass needs.

If your window isn’t opening or closing correctly, start by checking to see if debris or obstructions are blocking the window’s tracks or hinges. Next, try lubricating the tracks and hinges with silicone spray or applying a small amount of wax to help them move more smoothly.

If the problem persists, avoid forcing the window, as it could cause further damage. Instead, contact Delux Window and Glass for professional assistance. Our experienced technicians know how to diagnose and repair window operation issues efficiently, ensuring your windows are fully functional.

Yes, Delux Window & Glass proudly offers a warranty on all our work. We stand behind the quality of our services, ensuring peace of mind for our customers regarding the durability and reliability of their window and glass repairs. We offer a standard, one-year warranty against fogging on all dual-pane windows we manufacture. We also offer a 10-year manufacturer’s warranty on new retrofit windows. This warranty is provided by Alpine Windows.

Retrofit windows fit into existing window frames without requiring extensive modifications to the surrounding structure. Unlike new construction windows, which are installed during the building or remodeling process, retrofit windows are installed by removing the old sash and inserting a new window unit into the existing frame. This makes retrofit windows a convenient and cost-effective option for upgrading your home’s windows, offering improved energy efficiency and aesthetic appeal without significant renovations.

Delux Window & Glass offers Alpine flush fin retrofit windows, ideal for upgrading old single- or dual-pane windows without stucco or drywall damage. Available in white, almond, and clay colors with various glass options, these windows enhance aesthetics and energy efficiency. They include both frame and glass replacement, allowing customization in frame colors, grid patterns, and hardware finishes to match your home’s aesthetic.

At Delux Window & Glass, we proudly offer Alpine new construction (nail fin) windows explicitly designed for installation during the framing stage of new builds. A nail fin window features a flange around the outer edge, allowing it to be securely attached to the framing of a building for enhanced stability and weather resistance. These windows provide the perfect combination of durability and aesthetic appeal, integrating seamlessly into new construction projects.

Additionally, our extensive selection of customization options for retrofit windows allows you to match them to your home’s aesthetic, with choices in frame colors, grid patterns, and hardware finishes, ensuring a perfect fit for your design preferences.

Regarding urgent window or glass door repair needs, several situations require immediate attention to ensure your home’s safety, security, and integrity. A few examples include:

1. Shattered or Broken Glass – A window that is completely destroyed or has large, dangerous shards of glass.
2. Window Damage from Burglary or Forced Entry – Damage caused by a break-in that leaves your home vulnerable to intruders.
3. Severe Storm or Weather Damage – Windows broken or cracked due to high winds, hail, or flying debris. Windows that break during extremely hot or cold weather, impacting the home’s internal temperature and safety.
4. Water Leakage – Significant water intrusion through broken or damaged windows, leading to potential water damage inside the home.
5. Broken or Inoperable Locks – Window locks that are damaged, making it impossible to secure the window properly.

You will need some essential tools to replace DIY window glass. We recommend:

• Work gloves – For handling broken glass and protecting your hands.
• Safety goggles – To protect your eyes from shards of glass.
• Utility knife – For cutting through old caulking or sealant.
• Putty knife or chisel – To carefully remove the old glass and clean the frame.
• Caulking gun – To apply window-grade sealant for a tight seal.
• Window-grade sealant – For sealing the new glass in place.
• Screwdriver – For removing and replacing any window hardware.
• Tape measure – To ensure accurate measurements for the new glass pane.
• Suction cup lifter – To safely handle and position the new glass.

We can both replace broken patio door glass as well as work on doors that are not operating properly. It is important to remember that sliding glass doors are exposed to all kinds of abuse from wind, sun, rain, and use. Patio glass doors have wheels that will wear out with use or even just over time. The first step if your door is not operating properly is to clean the track. The problem might be as simple as dirt and debris causing the wheels to stick. If cleaning the track does not work, we can help. We offer wheel replacement on sliding glass doors. There are many types of wheels and many manufacturers of patio glass doors. We will generally come out and take a look at the wheels and order the right wheel for your door. Then install the new wheels. This process can take 5-7 business days.

DIY service is for homeowners, handymen, property managers, and anyone else who can bring the frame of the broken glass into our glass shop. We are located near the airport which is pretty close to most areas of Las Vegas. While we are in 89120, the nearest zip codes to us are 89123, 89183, 89052, 89074, 89014, 89121, 89122, and 89012. But even homeowners needing glass repair in zip codes 89118, 89135, 89113, 89139, 89144, 89117, 89134, 89178, 89179, 89147, and 89148 are within a short drive to your glass company near me.
Typically, window frames that are brought into the window glass facility are sliding windows. When a customer brings in the window frame to us, we manufacture new glass and install it into the customer’s window frame. This can be done with dual panes, single panes, low-E dual panes, and windows with grids. Tempered glass does require a 2-3 business days lead time, so those are not good candidates for the DIY glass replacement service.

A dual pane glass window is a sealed thermal unit comprised of 2 pieces of glass, a spacer, a sealant and a chemical or gas between the 2 pieces of window glass. So when one side or one piece of glass is broken, chipped, scratched or shattered. The whole unit is replaced. Meaning both the inner and outer pane. The double pane window glass unit is replaced.

This is certainly different than single pane glass replacement where the piece of glass is independent. A typical house window is comprised of 2 parts. The frame and the glass.

The frame could be an aluminum frame or it could be a vinyl frame. The frame is what is attached to the house. Typically before a home is stuccoed, nail fin window frames are nailed to the studs then they are water sealed onto the house.

The second part of a window is the glass. The glass is independent of the frame. This is why when a glass is broken, the glass can be replaced. All windows are designed to have the glass come out of the frame and be replaced.

We are a Las Vegas glass company that loves referrals. We believe there is no greater compliment then a referral. We offer the lowest glass replacement service prices in Las Vegas. As well as high quality home window repair solutions. While a lot of our customers refer other customers to us we can be found in normal search engines like www.google.com https://www.google.com/maps?cid=6052302362685561465 and www.yelp.com  https://m.yelp.com/biz/delux-windows-and-glass-las-vegas

Many people will search for terms such as glass installation near me, residential glass repair, or Las Vegas glass repair companies. Our office is located at 3655 E Patrick unit 800 Las Vegas NV 89120 and our web site is www.deluxwag.com.  We strive to be available when customers need our window replacement services. When you need broken window glass repair service just reach out.

TERMS OF AGREEMENT

1. All orders are COD unless credit application has been approved. Deposits are non-refundable. Any deposit, signature or prior paid work constitutes acceptance of all terms and conditions set forth.
2. Buyer agrees and understands that full payment is due upon completion of window or glass installation. Buyer understands that there is a late fee of 25% of the entire contract plus interest accrued at a rate of .033% per day on any unpaid balance. Buyer agrees to pay any legal and administrative fees associated with the collection of balances due. All returned checks shall incur a $100.00 reprocessing fee. All checks that are returned without
   payment arrangements made shall be submitted to the District Attorney’s office for prosecution.
3. Delux Windows and Glass LLC is not responsible for any work completed and/or defective products installed by others.
4. Delux Windows and Glass LLC is not responsible for any moldings, weather stripping, trim, vinyl, rubber, or window hardware. Glass replacement is only glass replacement. Rubber, moldings, vinyl, trim and hardware are not included unless specifically documented on the invoice. Replacement of such items will incur additional costs for buyer.
5. Delux Windows and Glass LLC is not responsible for any window hardware, wheels, rollers, locks, alarms, or
   window balance rods when changing glass on any window or door. Additional costs to buyer could arise if these items need repair.
6. All dual pane units have a one year warranty from install date, this covers fogging of dual pane units only. Glass breakage is not covered. This invoice must be present for any warranty claim.
7. Buyer is responsible for removal of all window coverings, security bars, blinds, shades, drapes, fixtures, lights, and furniture to allow access to the glass window and surrounding areas. Delux Windows and Glass LLC is not responsible for any item moved or not moved that is damaged during an installation. Buyer assumes all responsibility for furniture, fixtures or window coverings that are moved or not moved, including flooring, and wall damage. Buyer shall clear work area of any and all items this includes area to and from service vehicle.
8. Alarm reconnection is the sole responsibility of the customer. Delux Window and Glass LLC is not responsible for the reconnection of any alarm system that is damaged, disconnected, or removed when installing glass or windows.
9. Painting and staining are not included in any glass replacement or window installation. Painting and staining is the the buyer’s sole responsibility.
10. Glass replacement is independent of the frame. Delux Windows and Glass LLC is not liable for any leaking of existing frames, or area around or between the frame.
11. Low-E and colored glass will have slight variations in color, exact color match is not guaranteed.
12. DIY glass repair, Walk-in glass replacement, Pick-up and wholesale glass customers must inspect product for scratches, cracks, sizes, color, and quantity. No credit will be issued once product has left the facility. It is the customer’s responsibility to inspect accuracy and quality prior to accepting delivery. 14. Written bids are valid for 60 days. NOTICE OF RESIDENTIAL CONSTRUCTION RECOVERY FUND: PAYMENT MAY BE AVAILABLE